We currently deliver within India. International shipping is not available.
Prepaid orders are shipped free. A flat ₹100 COD fee applies to COD orders unless a specific offer says otherwise.
Orders are generally dispatched within 48 hours. Most orders arrive within 5–7 business days from dispatch; remote areas and peak periods may take longer.
Tracking details are shared after dispatch through the contact information provided at checkout.
Request cancellation as soon as possible. It depends on processing status; once dispatched, an order normally cannot be cancelled through Customer Care.
Yes, for reasons such as stock unavailability, pricing/listing errors, suspected fraud, technical issues or serviceability limitations. Eligible prepaid amounts are refunded.
Eligible products can be returned within 7 days from delivery, subject to the Return Policy.
Unused and unworn, with original tags, packaging and accessories intact, and subject to a quality/condition check.
Yes, eligible products can generally be exchanged within 7 days of delivery, subject to stock availability and the exchange conditions.
Not automatically. Where offered, Customer Care will advise the process; otherwise you may need to return the eligible item and place a new order.
Clearance Sale products are not eligible for a cash refund or a standard return without exchange. However, size exchange or product exchange is permitted within 7 days of delivery, subject to availability, quality/condition requirements, payment of any applicable product price difference, and payment by the customer of all courier costs for sending the original product to our warehouse and re-shipping the replacement product.
Contact care@idcult.com promptly with your order number and photographs. We will review and arrange the appropriate resolution.
Report it to Customer Care as soon as possible, preferably with photographs of the package and product.
Contact Customer Care with your order/invoice details and photographs. Claims should be raised within 3 months and are subject to assessment.
Genuine manufacturing defects. Normal wear, accidental damage, rough use, burns, cuts, punctures, animal damage and other external damage are generally not covered.
Approved prepaid returns are generally refunded to the original payment method. The applicable refund method for COD orders will be communicated during the return process.
Processing begins after the returned product is received and approved. Bank/payment-provider timelines then apply.
Generally no, subject to applicable law and the circumstances of the order.
The methods available to you are displayed at checkout and may vary by order/location.
Unless an offer expressly permits stacking, promotional codes generally cannot be combined.
Inventory can change quickly. If stock is exhausted or a listing/technical error is identified, the order may be cancelled and eligible prepaid amounts refunded.
Email care@idcult.com or call +91 9910433300, Monday to Saturday, 09:30 AM–06:00 PM.
Use the size guide on the product page and compare it with your foot measurement. Contact Customer Care if you need help.
Yes. Screen settings, lighting and photography can cause minor differences.
No. Please contact Customer Care or use the website return facility before sending anything back.
If it is used, damaged, missing tags/packaging or otherwise ineligible, the return may be rejected and the product may be sent back.
No. iDCult currently ships within India only.
Email care@idcult.com with your order number and a description/screenshot. Never send your full card number, CVV, password or OTP.