Order Cancellation Policy

CUSTOMER CANCELLATION

Customers may request cancellation as soon as possible after placing an order. Cancellation is subject to order-processing status.

Once dispatched, an order cannot normally be cancelled through Customer Care; the customer may refuse delivery or use the applicable return process.

CANCELLATION BY IDCULT

We may cancel an order, in whole or part, for reasons including stock unavailability, incorrect pricing or product information, duplicate orders, suspected fraud or misuse, serviceability limitations, technical errors or other genuine operational reasons.

PAYMENT REVERSAL

If a prepaid order is cancelled after payment has been collected, the eligible amount will be refunded through the applicable payment/refund process.

COD ORDERS

A COD order that has not been dispatched may generally be cancelled subject to status.

After dispatch, cancellation may not be possible and the customer may need to refuse delivery or follow the return process.