Refund policy

Approved returns

For an approved return of a prepaid order, the eligible refund will be processed to the original payment method, subject to the payment provider/bank’s processing timelines.

For COD orders, the refund may be provided through the refund method available for the order, including account credit where applicable. The applicable method will be communicated when the return is approved.

Refund timing

Refund processing begins after the returned product is received and passes the required condition/quality check. Once initiated, the time to reflect in the customer’s account depends on the payment gateway, bank or financial institution.

Cancelled orders

If iDCult cancels an order after payment has been collected, the eligible amount will be refunded through the applicable payment/refund process.

Shipping and COD charges

Original shipping charges and COD charges, where applicable, are non-refundable except where required by law or where the issue is attributable to iDCult, such as a wrong product being supplied or an order being cancelled by us before fulfilment.

Claims

Approved manufacturing-defect claims will be handled under the Product Claims policy. Depending on the circumstances, the remedy may be repair, replacement, credit or refund.

Failed deliveries

Where an order is returned to us because it could not be delivered, refund treatment will depend on the reason for non-delivery and the applicable shipping/COD charges.